Success Stories

Aegis - Damaged/Return Product Analysis

Client: Fortune 500 Healthcare Equipment Manufacturing Company

Problem Statement: The client required an application to analyze complaints related to damaged or returned products. They needed a solution to perform root cause analysis and gather insights from customer feedback and shipping information.

Spanidea Solution: Spanidea developed an application called Aegis to address the client’s problem of analyzing complaints regarding damaged or returned products. The application provided a comprehensive platform to perform root cause analysis and gather relevant information. The key features of the application included:

  • Importing complaints from SAP:
    • The application integrated with the client’s SAP system to import complaint data, ensuring a seamless flow of information.
  • Dashboards with multiple reports and tiles:
    • Aegis offered interactive dashboards with various reports and tiles, providing business users with quick insights and visual representations of the complaint data.
  • Complaints list view with filters:
    • The application provided a comprehensive complaints list view with approximately 27 filters, enabling users to easily navigate and sort through the complaint data based on specific criteria.
  • Product analysis information:
    • Aegis included a dedicated section for product analysis, allowing users to investigate and identify the root cause of product damage. This feature facilitated the implementation of corrective actions to improve product quality.
  • Customer feedback information tab:
    • The application featured a customer feedback information tab, enabling users to record and track feedback received from customers regarding damaged or returned products. This data helped the client gain insights into customer satisfaction and identify areas for improvement.
  • Shipping information tab:
    • Aegis included a shipping information tab that provided a history of product shipments. This feature allowed users to review the shipping process and identify any potential issues or mishandling that could contribute to product damage.
  • Business Benefits: The implementation of the Aegis application provided several benefits to the client, including:

  • Quick insights on product performance to business users:
    • The application’s dashboards and reports offered business users quick and accessible insights into product performance, allowing them to make informed decisions and take necessary actions promptly.
  • Improved operational efficiency:
    • Aegis streamlined the process of analyzing damaged or returned products by providing a centralized platform for complaint analysis. This improved operational efficiency and reduced the time required to identify and address product issues.
  • Improved customer satisfaction:
    • By capturing and analyzing customer feedback, Aegis helped the client understand customer concerns and expectations. This insight enabled the client to take proactive measures to enhance product quality and improve customer satisfaction.
  • Provide insights on vendor’s product quality:
    • The application’s root cause analysis and product analysis features allowed the client to gain insights into the quality of products received from vendors. This information helped the client make data-driven decisions regarding vendor selection and product sourcing.
  • Key Technologies: The Aegis application was developed using the following key technologies:

  • Power Apps:
    • Power Apps, a low-code development platform, was utilized to build the user interface and functionality of the application. This technology allowed for rapid development and customization of the application to meet specific requirements.
  • Power Automate:
    • Power Automate, a workflow automation tool, was integrated into the application to automate the import of complaint data from the client’s SAP system. This ensured a seamless flow of information and reduced manual data entry efforts.
  • SharePoint:
    • SharePoint, a collaboration and document management platform, was leveraged to store and organize the complaint data and provide secure access to authorized users.
  • Power BI:
    • Power BI, a business intelligence and data visualization tool, was used to create interactive dashboards and reports, enabling users to gain meaningful insights from the complaint data.
  • This case study highlights Spanidea’s successful development of the Aegis application for a Fortune 500 Healthcare Equipment Manufacturing Company. The application streamlined the analysis of damaged or returned products, providing valuable insights, improving operational efficiency, enhancing customer satisfaction, and enabling informed decisions regarding vendor’s product quality.

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